FAQs

1. What are the shipping times for products?
Domestic shipping within the U.S. takes 3 to 5 business days. International shipping takes an estimated 7 to 15 business days, depending on the destination country. Please note that delivery times may be affected by external factors such as customs and postal services in your country.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through the courier's website.

3. Do you offer international shipping?
Yes, we offer international shipping. Delivery times vary from 7 to 15 business days depending on the destination country.

4. How can I return a product?
We accept returns within 30 days of purchase. To return a product, please contact us via email or our contact form. We will provide you with detailed instructions and the return address. The product must be in its original condition, unused, and with the original packaging.

5. How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of the product and the delivery location. We offer competitive shipping rates for all our customers.

6. What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 7 days of receiving the order. We will handle the replacement or refund immediately.

7. Can I exchange a product for another?
If you wish to exchange a product, please contact our customer support team. Depending on the situation, we can offer a product exchange or a refund.

8. How can I contact customer service?
You can contact our customer service team through our contact form on the website or by emailing us at Mypetson.fl@gmail.com. We’re happy to assist you.